Privacy Policy

Privacy Policy

 

Privacy Policy

Langton Hotel LTD is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and all applicable Irish data protection legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have regarding your personal data.

1. Who We Are

Langtons Hotel
69 John Street
Kilkenny, R95 XN44
Ireland

Telephone: +353 (0)56 776 5133
Email: reservations@langtons.ie

ww.langtons.ie

Langtons Hotel is the Data Controller for the personal information collected through this website.

 

2. Information We Collect

Depending on how you use our website or services, we may collect:

• Your name
• Email address
• Telephone number
• Postal address
• Hotel booking information
• Restaurant reservations
• Wedding and event enquiry details
• Gift voucher purchases
• Payment information (processed securely through our payment providers)
• Marketing preferences
• Correspondence you send to us
• IP address
• Browser and device information
• Website usage information collected through cookies and analytics technologies

 

3. How We Use Your Information

We use your personal information to:

• Process hotel reservations
• Manage restaurant bookings
• Respond to enquiries
• Process wedding and event enquiries
• Process gift voucher purchases
• Provide customer service
• Send booking confirmations and other service communications
• Improve our website and services
• Monitor website performance
• Comply with legal and financial obligations
• Send marketing communications where you have given your consent

We only send promotional emails where you have agreed to receive them, and you may unsubscribe at any time

 

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract (such as processing your booking)
• Compliance with legal obligations
• Legitimate interests in managing and improving our business
• Your consent, where required (including marketing communications and non-essential cookies)

 

5. Third-Party Service Providers

To operate our business effectively, we work with trusted third-party providers who process personal information on our behalf.

These may include:

 

• Net Affinity – website management, digital marketing and booking services
• Google Analytics – website analytics and performance monitoring
• Meta Pixel – advertising measurement and remarketing
• Mailchimp – email marketing and newsletters
• Secure payment service providers
• IT support and website hosting providers
• Professional advisers where required by law

These providers only process your information for the services they provide to us and are required to comply with applicable data protection laws.

 

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies may be used to:

• Enable essential website functionality
• Remember your preferences
• Measure website traffic and visitor behaviour
• Improve website performance
• Deliver relevant advertising and measure advertising effectiveness

We currently use technologies including:

• Essential website cookies
• Google Analytics
• Meta Pixel
• Booking system cookies provided through Net Affinity where applicable

Non-essential cookies are only placed on your device after you have provided your consent through our cookie banner.

You can change or withdraw your cookie preferences at any time through our website's cookie settings.

 

7. Marketing

If you choose to receive marketing communications, we may send you updates about:

• Hotel offers
• Restaurant promotions
• Accommodation packages
• Wedding offers
• Events
• Special promotions

Marketing emails are managed through Mailchimp.

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly.

 

8. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, financial and regulatory requirements.

Retention periods vary depending on the nature of the information.

 

9. Security

We take appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure or destruction.

While we take every reasonable precaution, no method of internet transmission is completely secure.

 

10. International Transfers

Some of our service providers may process information outside the European Economic Area.

Where this occurs, we ensure that appropriate safeguards are in place, including the use of approved contractual protections where required.

 

11. Your Rights

Under GDPR you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Request restriction of processing
• Object to certain processing activities
• Request a copy of your personal information in a portable format where applicable
• Withdraw consent at any time where processing is based on consent

Requests can be made using the contact details below.

 

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies before providing any personal information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be published on this page.

 

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Langtons Hotel
69 John Street
Kilkenny, R95 XN44
Ireland

Email: reservations@langtons.ie

Telephone: +353 (0)56 776 5133

 

If you believe your personal information has not been handled correctly, you have the right to lodge a complaint with the Data Protection Commission in Ireland.